The scarce thing moved
There's a rule underneath every market: value collects wherever the scarce thing is. For most of the knowledge-work era, the scarce thing was intelligence itself — the analysis, the first draft, the synthesis that turned a question into an answer. We built our organizations around securing it and rationing it. Headcount, comp, status, the whole shape of a team was a system for getting more of a scarce input.
Then the scarce input stopped being scarce. Intelligence got cheap, and in a growing number of workflows it got abundant. When that happens, the value doesn't disappear. It moves. It goes looking for whatever is still hard to come by.
What's still hard to come by is human. Knowing which problems are actually worth solving. Having a point of view on what "good" looks like when the machine hands you ten competent options. The nerve to commit before the evidence is all in. Judgment, taste, conviction — the faculties we've always filed under "soft," as if soft meant optional.
The uncomfortable part is that these are exactly the capacities most organizations have spent nothing developing — not out of neglect, but out of logic. They were never the bottleneck. Throughput was the bottleneck, and you could buy throughput. Now throughput is abundant and the thing that directs it is the constraint, and it isn't a line item anywhere.
So watch which firms pull ahead from here. It won't be the ones with the most AI. It'll be the ones who noticed the scarce thing moved and started funding the human dimension on purpose — treating judgment and taste as capacities to build, not traits they hope they happened to hire.
The dimension everyone underfunded is the one that just became the differentiator. That isn't a soft observation. It's where the value went.
Judgment, taste, and conviction are the Human dimension of HOT — the faculties that decide whether the technology and the org design amount to anything at all.
Read the Human dimension →This note draws on the essay In the Age of Abundance, What's Missing? at reggiebritt.ai.